HERE TO HELP
Product support
Find manufacturer documents, warranty information and help with your order.
Manuals & product documents
Dual Voltage 6-Person 18-Jet 110v-240v Plug and Play Acrylic Lounger Standard Hot Tub with Ozonator and Titanium Heater
Cancun – Contemporary Outdoor Gas Fireplace W/ Bottom Mantel
Durango – Modern Outdoor Gas Fireplace w/ Extended Bottom Mantel
INDIO - Contemporary Outdoor Gas Fireplace
Key West – Modern Outdoor Gas Fireplace w/ Wrap-Around Mantel
Ladero – Modern Outdoor Gas Fireplace w/ Mantel
Monterey – Modern Outdoor Gas Fireplace W/ Bottom Mantel
SAHARA Modern Outdoor Gas Fireplace w/ Wrap-Around Mantel
Tahiti – Contemporary Outdoor Gas Fireplace W/ Bottom Wrap-Around Mantel
Mesa – Modern Contemporary Outdoor Gas Fire Pit
7-Person 56-Jet Premium Acrylic Bench Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
6-Person 56-Jet Premium Acrylic Lounge Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
6-Person 45-Jet Premium Acrylic Lounger Spa Standard Hot Tub with Ozonator and Bluetooth Sound System
7-Person 45-Jet Premium Acrylic Bench Spa Standard Hot Tub with Ozonator and Bluetooth Sound System
7-Person 40-Jet Premium Acrylic Bench Spa Standard Hot Tub with Ozonator and 5.5kW Heater
6-Person 40-Jet Premium Acrylic Lounger Spa Standard Hot Tub with Ozonator and 5.5kW Heater
7-Person 72-Jet Premium Acrylic Bench Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
6-Person 72-Jet Premium Acrylic Bench Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
Warranty information
Maui Q 401 R/L
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Kona Q 601
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Pacifica Q 701
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Baja Q 710
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Costa Q PV6004
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Tropical Q PV6016
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Kauai Q 402
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Cancun – Contemporary Outdoor Gas Fireplace W/ Bottom Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Durango – Modern Outdoor Gas Fireplace w/ Extended Bottom Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
INDIO - Contemporary Outdoor Gas Fireplace
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Key West – Modern Outdoor Gas Fireplace w/ Wrap-Around Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Ladero – Modern Outdoor Gas Fireplace w/ Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Monterey – Modern Outdoor Gas Fireplace W/ Bottom Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
SAHARA Modern Outdoor Gas Fireplace w/ Wrap-Around Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Tahiti – Contemporary Outdoor Gas Fireplace W/ Bottom Wrap-Around Mantel
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Cabo – Modern Outdoor Gas Fireplace
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Mesa – Modern Contemporary Outdoor Gas Fire Pit
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Sedona – Modern Outdoor Gas Fire Pit
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Phoenix – Modern Outdoor Gas Fire Pit
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
Mojave – Modern Outdoor Gas Fire Pit
BBQ
Limited Warranty All Cal Flame barbecue islands are manufactured with the highest quality appliances and are warranted to be free from defects in material and workmanship at time of delivery. Direct any warranty issues with your barbecue island via email to [email protected].
- Structural Components
- 1 Year Structural frame, fireproof panels, base, electrical wiring and components including switches and outlets. Warranted against deterioration, corrosion, and defects in material and workmanship.
- Hardware & Components
- 90 Days Stainless steel doors, stainless steel drawers, sinks, drop-in cocktail center, ice chest, blender station, food warmer, drop-in bar center, cutting board and storage, griddle and storage, deep fryer helper, paper towel storage, propane tank drawer.
- Decorative Finishes
- At Delivery Stucco, grout, brick, rock, tile, granite, and foot rest. Warranted to be free of defects at time of delivery.
7-Person 56-Jet Premium Acrylic Bench Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.
6-Person 56-Jet Premium Acrylic Lounge Spa Standard Hot Tub with Bluetooth Sound System and LED Waterfall
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.
6-Person 45-Jet Premium Acrylic Lounger Spa Standard Hot Tub with Ozonator and Bluetooth Sound System
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.
7-Person 45-Jet Premium Acrylic Bench Spa Standard Hot Tub with Ozonator and Bluetooth Sound System
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.
7-Person 40-Jet Premium Acrylic Bench Spa Standard Hot Tub with Ozonator and 5.5kW Heater
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.
6-Person 40-Jet Premium Acrylic Lounger Spa Standard Hot Tub with Ozonator and 5.5kW Heater
American Spas Warranty
THIS INDUSTRY-BEST WARRANTY is extended to the original purchaser of the spa produced by Lloyd’s Material Supply company, Inc. Which manufactures the American Spas brand portable spa manufactured after January 1st, 2025 and installed for residential use in the United States of America and Canada. This Warranty begins on the date of delivery of the spa, but in no event later than one year from the date of manufacture.
- STRUCTURAL
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s fiberglass structural shell. This includes issues such as sudden shell collapse, leaks through the shell, or separation between the acrylic surface and the shell caused by faulty bonding. It does not cover minor imperfections like micro-abrasions, pinholes, or surface changes caused by sun exposure. Damage resulting from misuse, heavy impacts, poor maintenance, or chemical abuse is also not covered. Proper installation is required. The spa must be placed on a level surface—ideally a 3–6” thick concrete slab depending on the spa’s weight. Damage caused by an uneven or unstable foundation, including cracking or structural stress, is not covered. It is the owner’s responsibility to ensure the spa is installed on a properly leveled and inspected foundation.
- PLUMBING
- 2 Years THIS INDUSTRY-BEST WARRANTY covers leaks in the spa’s plumbing system caused by defects in materials or workmanship. This includes joints, tees, hoses, water features, and jet body grommets. It does not cover damage caused by improper water chemistry, chemical misuse, or unapproved sanitizers. Freeze damage is also not covered. While winterization guidelines are provided, they do not guarantee protection. Keeping the spa running during colder months is the best way to prevent freezing. Damage caused by severe weather, power outages, or leaving the spa exposed without a properly secured cover is not covered. Oxidation or warping of jets due to chemical abuse or exposure to the elements is also excluded.
- SHELL STRUCTURE
- 5 Years THIS INDUSTRY-BEST WARRANTY covers defects in the spa’s acrylic surface caused by materials or workmanship. This includes issues such as blistering, peeling, delamination or cracking that occur under normal use. It does not cover damage caused by improper water chemistry, chemical misuse, excessive sun exposure, scratches, impacts, or sharp objects. Discoloration or deterioration resulting from unbalanced water conditions—including hard or soft water—or chemical abuse is also not covered
- EQUIPMENT AND CONTROLS
- 2 Years THIS INDUSTRY-BEST WARRANTY covers factory-installed components including the control system, control panel, heater, and pumps if they malfunction due to defects in materials or workmanship. Covered issues include control box failure, panel malfunctions, heater failure, or pump failure under normal use. Coverage is void if the spa is not installed according to the electrical specifications outlined in this manual. This includes proper GFCI protection, correct wire type and size, and compliance with NEC and local codes. Damage caused by external events such as flooding, lightning, wildfires, or other natural occurrences is not covered.
- SPA CABINET
- 1 Years THIS INDUSTRY-BEST WARRANTY covers defects in spa cabinet panels caused by materials or workmanship. This includes warping, cracking (without signs of impact), or structural buckling under normal conditions.Normal wear and tear from sun exposure is expected and not covered, including fading or aging of materials. Damage caused by excessive heat, sprinkler systems, mineral or water spotting, or impacts is also excluded. Environmental conditions can affect cabinet longevity, and using a plastic protectant is recommended, especially in high UV areas. All cabinet claims are evaluated on a case-by-case basis. Damage caused by natural events such as flooding, high winds, wildfires, or similar conditions is not covered.
- OZONE/UV SYSTEMS
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory-installed ozone and/or UV water treatment systems due to defects in materials or workmanship. This includes internal leaks, backflow into the ozone generator, or electrical failure of the system. UV bulbs are considered wear items and must be replaced every 10–12 months. Bulbs older than 12 months are not covered. This warranty is void if the system has been modified, improperly installed, exposed to chemical abuse, or damaged by external events.
- SOUND SYSTEM
- 1 Year THIS INDUSTRY-BEST WARRANTY covers malfunctions of factory installed sound system components. This includes the subwoofer/amplifier, speakers, speaker grills, power supply, or Bluetooth antenna. Natural wear and tear of speaker cones is not covered by this warranty, nor are deterioration of speakers exposed to chemical abuse.